Here's the update. Through the efforts of a friend who managed to get the number of the head office for Antonio's Bibingka, I finally got to talk to someone. Why she was given the number and I wasn't is probably obvious. Since it's immaterial, I won't talk about that anymore. But can I just say that it was a smart plan. Haha
She was given a mobile number and the name Lalaine. I called the number and asked if the one who answered was indeed Lalaine. Next thing I did was ask about their procedure for claiming or using vouchers purchased from Ensogo. She told me the same thing Arvin told me. You have to make a reservation prior to date of use. I asked her why when it isn't indicated in the voucher. She told me it's written in the voucher, the part about the merchant suggests to make a reservation 3 days prior to use. At this point, my thinking was, this line again?! Naturally, I told her the same thing I told Arvin. Suggested and required do not mean the same thing! (My goodness, even a grade schooler can differentiate the two!) What she answered next kind of surprised me. Apparently, she claims that they (the company) told Ensogo about their terms including the required reservation prior to use. That it was Ensogo's fault why that detail was left out from the terms and conditions of their deal. So I told her, if that's the case then the customers shouldn't be the one that get hassled because of the confusion.
She then asked me when I plan to use my voucher. I told her, actually I have already used mine. But I'd just like to "report" an incident with their supervisor. I told her my story. To my disappointment, she did not seem to sympathize. All I got was an insincere apology. I also told her that I called the other number in the voucher to ask how I could get in touch with the head office about this issue. The name of the person that I got to talk to was Rhea. But she told me that they were not allowed to give customers any contact information. So I just asked her (Rhea) if it was possible to just relay to their office about what happened and could they contact me instead since she already has my mobile number. Judging from her reaction, or lack thereof, I concluded that no such thing happened. And she didn't say anything about that either. I clarified that I was not after anything. She just told me that she will call his attention and reprimand him.
In conclusion: I did not think that it was possible for me to get more disappointed than I already was. Silly of me to be so presumptuous! I don't think I was asking for too much either. A simple sincere apology would've sufficed. But I should've known from the start of the conversation with her that it wasn't going to happen. I also found doubtful her claim that it was Ensogo's fault for missing the important detail of the reservation. This isn't the first time that a deal similar to theirs was offered. I've seen that detail of requiring reservations on plenty of other deals. So perhaps the mistake was on their end and not on Ensogo's?
I am somewhat familiar with the typical courtesies that someone from the service industry should be extending. And as a customer, I have my rights. Neither Arvin, nor Lalaine managed to convey that courtesy to me. While I can commend Rhea for she was the only one who seemed truly apologetic for what happened, I don't know if she really did what she said she'd do. At this point, I don't care anymore. In my opinion, I have done my part.
PS: If it weren't obvious enough, it would be a while (as in a long long time) before I patronize them again. Deal or no deal. :P
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